Claims promise

  • All new claims will be acknowledged within 24 hours
  • Acceptance or denial of a claim will be confirmed within 5 days of receipt of all information
  • Settlement cheques of accepted claims will be processed within 48 hours of receipt of final documentation
  • Assessment will be attended to within 24 hours of notification
  • Vehicle assessment will be made within 48 hours of availability
  • We will keep customers informed on claims progress
  • We will keep customers informed on repair progress